According to the watchdog’s twelve-monthly tell, around single in five enquiries requisite the involvement of the ombudsman, resultant in a pick up 206,121 another luggage, with the build up 26% on the prior time.
Over 50% of another luggage (104,597) were not far off from the selling of payment protection insurance, the highest quantity continually traditional in a time not far off from a single economic artifact.
Clothed in addition, the tell comments with the aim of consumers pick up again to complain not far off from the make-up and account of investment funds.
Clothed in regard, with the aim of the account of selected funds as “cautious” abortive to reproduce the real risks involved and with the aim of the wear out of the word “cash” as a account of a deposit wrongly oblique a safe deposit.
However, chief ombudsman, Natalie Ceeney, long-established with the aim of the Service has besides seen “encouraging cipher of improvements” in the way with the aim of selected businesses are use complaints.
Clothed in addition, the quantity of disputes not far off from selected economic products has begun to fall.
Notably, the quantity of investment complaints dropped by 30% and banking complaints fell by 9%.
Other type statistics are as follows:
The ombudsman’s involvement resulted in compensation in place of consumers in 51% of luggage.
Complaints not far off from consumer belief, travel insurance and motor insurance increased, while complaints not far off from physical condition insurance, current accounts and mother country contents insurance fell.
FOS explore besides indicates with the aim of 78% of adults are aware of its existence, with awareness of the ombudsman highest in Wales and lowest in Northern Ireland.